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IT Service Management

ITIL® v3 Seminare & Prüfungen
ITIL® v3 Foundation
ITIL® v3 Foundation 3 Tage
ITIL® v3 Capability Stream
ITIL® v3 Service Capability Stream - Modul 1: Planning, Protection & Optimization (PP&O) 4 Tage
ITIL® v3 Service Capability Stream - Modul 2: Operational Support & Analysis (OS&A) 4 Tage
ITIL® v3 Service Capability Stream - Modul 3: Release, Control & Validation (RC&V) 4 Tage
ITIL® v3 Service Capability Stream - Modul 4: Service Offerings and Agreement (SO&A) 4 Tage
ITIL® v3 Lifecycle Stream
ITIL® v3 Service Lifecycle Stream - Modul 1: Service Strategy (SS) 3 Tage
ITIL® v3 Service Lifecycle Stream - Modul 2: Service Design (SD) 3 Tage
ITIL® v3 Service Lifecycle Stream - Modul 3: Service Transition (ST) 3 Tage
ITIL® v3 Service Lifecycle Stream - Modul 4: Service Operations (SO) 3 Tage
ITIL® v3 Service Lifecycle Stream - Modul 5: Continual Service Improvement (CSI) 3 Tage
ITIL® v3 Service Lifecycle Stream Power Seminar 12 Tage
ITIL® v3 Expert Tracks
ITIL® v3 Expert Short Track für Service Manager 7 Tage
ITIL® v3 Managing Across the Lifecycle 4 Tage
ISO 20000 Zertifizierung
ISO 20000 Associate Consultant/Auditor Training 5 Tage
ISO 20000 Foundation Training 2 Tage
ISO 20000 Internal Auditor Training 3 Tage
ISO/IEC 20000 Professional Management and Improvement Training 3 Tage
IT Project Management mit PRINCE2
PRINCE2 Foundation 2 Tage
PRINCE2 Practitioner 3 Tage
IT Governance mit COBIT
COBIT Basic Practitioner 1 Tag
COBIT Foundation 2 Tage
COBIT Practitioner 2 Tage
Projektmanagement
PMI® - Project Management Professional (PMP/CAPM) 5 Tage
Qualitätssicherung
Basiswissen im Qualitätsmanagement 3 Tage
Der Qualitätsbeauftragte im Dienstleistungsunternehmen 3 Tage
Qualitätssicherung - pragmatisch und kompakt 2 Tage
 

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  • 6

dienstleistungspakete

awareness-kampagnen

  • 1
  • 3

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